Returns & Refunds

1. Return/Exchange Time Limit

Return or exchange requests must be submitted within 3 days of receiving your delivery. Requests after 3 days will not be accepted.

2. Estimated Delivery Time

Orders typically arrive within 3 to 7 business days across Pakistan.

3. Conditions for Return Approval

• The product must be in its original, unused condition, with tags attached and original packaging intact.
• The product has a manufacturing defect, or
• The wrong item was delivered (not what was ordered).

4. Items That Cannot Be Returned

• Custom stitched items made to the customer's provided measurements (returns only accepted if there is a clear stitching error or the size doesn't match the measurements given).
• Personal care items (shampoo, hair oil, etc.) that have been opened.
• Items marked "Final Sale" during clearance/promotions.

5. Damaged or Incorrect Item Received

If your product arrives damaged or you received the wrong item:

• Contact us via WhatsApp within 24 hours with photos: 0305-2796826
• We will arrange a replacement or refund promptly at no extra cost.

6. Refund Process

• Refunds are issued to the original payment method (JazzCash/EasyPaisa/Bank Transfer).
• Refunds may take 5–7 working days to process.
• Alternatively, you may choose Store Credit for use on a future purchase.

7. How to Request a Return

• Contact us via WhatsApp with your order number: 0305-2796826
• Send photos of the product (showing the defect/wrong item).
• Once approved, we will arrange pickup or provide return shipping instructions.
• Refund/exchange will be processed once the product is received back.

8. Delivery Charges

Since delivery is FREE, no delivery charge refund applies.